HELP DESK

The Shared Services Help Desk is staffed by Customer Resolution Specialists who are focused on providing timely, accurate, and responsive service to your HR, Payroll, and Procure-to-Pay inquiries.

Pictured left to right: Claudia, Taleia, Alicia, Chavon, Sara, Robbye, Carla, Stephanie

As your first point of contact for support, the Help Desk will…

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Answer questions from Faculty, Staff, Students, Job Applicants, and External Vendors

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Respond to inquiries through their communication channel of choice: ServiceNow, Phone, or Chat

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Ensure escalated requests are fulfilled by the appropriate team

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Provide consistent, reliable, and friendly service at any touchpoint